Return & Refund Policy

By placing an order through FiengeKauft, you agree to the terms outlined below. These policies are designed to ensure you fully understand our return, refund, and exchange procedures. This policy applies to orders within the United States.

Returns

• We accept returns for both defective and non-defective products.

• Items must be returned in new, unused condition.

Exchanges

• We accept exchanges.

Return Eligibility

• Condition: New, unworn, unused, with original tags and packaging.

• Return Window: 30 days from the date your order is delivered.

• Return Method: By mail.

• Return Shipping: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

• Restocking Fee: None.

• Refund Processing: Approved refunds are processed within 10 business days.

A. 30-Day Return Policy

You have 30 days after receiving your order to request a return. To qualify, the item must be in the same condition in which it was received—unworn, unused, with tags attached, and in its original packaging. Proof of purchase, such as your order confirmation or receipt, is required.

B. Return Process

To initiate a return, please contact our Customer Support team at support@feingekauft.com

If your return request is approved, we will provide detailed instructions on how and where to send your package. Please do not return items without first obtaining return authorization, as unauthorized returns may not be accepted.

C. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, contact us as soon as possible at support@feingekauft.com so we can evaluate the issue and arrange an appropriate resolution.

Replacement delivery times may vary depending on your shipping location within the United States.

D. Exchanges

We offer exchanges for items that arrive damaged, defective, or incorrect. To request an exchange, please contact us at support@feingekauft.com with your order details and photos of the issue, if applicable.

E. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card issuer may require additional time to post the refund to your account.

Customer Support

Phone: +1 (307) 683-8064

Email: support@feingekauft.com

Business Address:

30 N Gould St Ste R
Sheridan, WY 82801
United States